Loyalty gives you points, VIP tiers and rewards with no order limit. Co-Pilot lets the agent sell on its own: WhatsApp, proactive messages and AI campaigns. Your bill never grows with your orders; the agent's work is paid in credits.
On the Shopify App Store · works with WooCommerce· prices in EUR, before VAT
Modules give the agent new channels and tools on any paid plan. A module is access only: what it sends is paid in credits, like everything else.
Your own Viber bot: the agent answers, sends rewards and campaigns on Viber. Viber charges us per bot, so the bot is a module on every plan.
The inbox for your whole team: unlimited seats, saved replies, order actions from the chat, translation and an email channel.
Instagram and Facebook messages in the same inbox, and an agent that answers comments under your posts.

Most loyalty apps price by orders and keep AI and messaging in separate tools. Noli keeps the price flat and puts the program, the agent and the channels in one place.
Smile's Growth plan covers 2,500 orders, then charges $20 per extra 100. LoyaltyLion's public price stops at 500 orders. Noli's paid plans have no order limit, so your bill stays the same on Black Friday.
Joining the program, email, SMS, WhatsApp and Viber are separate opt-ins, each recorded with the time and the source. Nothing is pre-ticked.
The customer picks how many points to spend in the cart or the chat, and Noli applies a single-use code to the cart for them. Blocks on the thank-you and order status pages show the balance; inside checkout needs Shopify Plus. VIP tiers and checkout blocks are on every paid plan.
On Scale, the agent quotes each Shopify market's own prices, language and domain in chat, email and WhatsApp, so a customer in Romania gets the Romanian price and link.
A side-by-side breakdown of what's included on each tier.
| Feature | Loyalty €49/mo | Co-Pilot €249/mo | Scale €499/mo | Enterprise Custom |
|---|---|---|---|---|
| Loyalty program | ||||
| Monthly orders limit | ♾️ Unlimited | ♾️ Unlimited | ♾️ Unlimited | ♾️ Unlimited |
| VIP tiers & tier rewards | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Refer-a-friend & bonuses | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Reward rules (visibility, delivery-only, code expiry) | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Checkout & thank-you blocks | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Points expiry | - No | ✓ Yes | ✓ Yes | ✓ Yes |
| Own portal domain & email domain | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Channels | ||||
| Branded portal & email | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| AI web chat | ✓ Credits | ✓ Credits | ✓ Credits | ✓ Credits |
| - No | ✓ Yes (plus Meta fees) | ✓ Yes (plus Meta fees) | ✓ Included | |
| Viber | €99 / month | €99 / month | €99 / month | ✓ Included |
| SMS | ✓ Credits | ✓ Credits | Lower rates at volume | Custom rates |
| AI agent | ||||
| Automations & AI campaigns | - No | ✓ Yes | ✓ Yes | ✓ Yes |
| Predictions & RFM segments | - No | ✓ Yes | ✓ Yes | ✓ Yes |
| Win-back, expiring-points & push messages | - No | ✓ Yes | ✓ Yes | ✓ Yes |
| Merchant Copilot | - No | ✓ Yes | ✓ Yes | ✓ Yes |
| Included credits | 250 / mo | 1,250 / mo | 2,500 / mo | Custom volume |
| Integrations | ||||
| Order API (WooCommerce, your own site) | ✓ Yes | ✓ Yes | ✓ Yes | ✓ Yes |
| Klaviyo & Shopify Flow | - No | ✓ Yes | ✓ Yes | ✓ Yes |
| Several Shopify markets | - No | - No | ✓ Yes | ✓ Yes |
| Team & support | ||||
| Team inbox | 2 seats | 2 seats | 2 seats | Unlimited |
| Support module (unlimited seats, saved replies, order actions) | €99 / month | €99 / month | €99 / month | ✓ Included |
| Onboarding | Self-serve | Self-serve + chat | Priority support & onboarding | Dedicated success manager |
A credit is a unit of work: a conversation the agent handles, a message it sends, a campaign it drafts. Your loyalty program itself never uses credits, and neither do your orders.
Every paid plan adds its credits each month, yearly plans included; they cover the month they are given for. Need more? Packs of €49 / 250, €99 / 500, €299 / 1,500 credits, valid 90 days.
What 1,250 credits (Co-Pilot) cover in a month: about 1,250 AI conversations, or 6,250 WhatsApp messages, or 2,083 SMS, or any mix of them.
| AI conversation with a customerEverything a customer writes within 30 minutes is one conversation, however long it gets: web chat, Viber, WhatsApp or email. | 1 credit |
| Question to the Merchant CopilotEach question you ask the Copilot in the admin. | 1 credit |
| AI-drafted campaignOnce per campaign. Regenerating the design or editing the copy is free. | 5 credits |
| WhatsApp messageEach delivered message from a campaign, an automation, Shopify Flow or a template you send from the Inbox. The agent's replies in a conversation are part of the conversation. | 0.2 credits |
| Viber messageEach message the Viber module sends to a customer from a campaign, automation or notice. | 0.4 credits |
| SMSPer segment: up to 160 Latin or 70 Cyrillic characters. A longer text is split into several segments. | 0.6 credits / segment |
| Purchase forecastPer customer group the AI forecasts for (who is likely to buy again, and when). | 3 credits |
Your loyalty program keeps running: customers still earn and redeem points, see the portal and get their notices. What the agent does for you (AI replies, campaigns, paid messages) pauses until next month's credits or a pack. We let you know before you run low.
More answers about the agent, the trial and your data on the FAQ page.
No card needed to start. Your 14-day trial begins when your program goes live.