Reach buyers where they actually open messages
Branded portal, email, SMS, Viber, WhatsApp and mobile push - one agent behind all six, with one memory of each customer. A question on WhatsApp and an order on your site are the same customer to noli.
Email-only loyalty leaves money on the table
Many customers read a chat message the same day and an email next week, or never. Reach them where they already talk to you.
Where they actually read
Chat apps sit next to messages from friends, not in a promotions tab. In much of Central and Eastern Europe that means Viber; elsewhere, WhatsApp.
Viber + WhatsAppThe right channel at the right cost
Every message has a published price in credits: WhatsApp 0.2, Viber 0.4, SMS 0.6 per segment. You see the cost before a campaign goes out.
Priced per messageReal-time response
Time-sensitive messages (back in stock, points expiring) land while they matter, and when the customer replies, the agent is there to answer.
Two-way chatBuilt natively. No middleware
Every channel routes through the same agent - same brand voice, same context, one revenue dashboard.
Branded portal
Included on all plansCustomers check tier, points, rewards and history at your domain - not "powered by X".
- Your own domain on every plan
- Theme tokens match your storefront
- Mobile-friendly · GDPR-native
Lifecycle, transactional and AI-drafted broadcast emails - sent from your domain, with full deliverability tools.
- SPF / DKIM / DMARC handled
- 2-way Klaviyo sync (Co-Pilot+)
- Per-message revenue attribution
SMS
Pay per segment · all plansThe channel that reaches every phone - no app, no chat platform. Used for one-time codes, as the fallback when a customer isn't on Viber or WhatsApp, and for consent-based campaigns.
- Opt-in forms capture positive SMS consent
- Unsubscribe link on every marketing message
- 0.6 credits per segment
Viber
+€99/mo module · any planThe default chat app across the Balkans and much of Central and Eastern Europe. Your own Viber bot: the agent answers, sends rewards and runs campaigns there.
- Branded business profile
- Rich messages (image, CTA, product card)
- Included free on Enterprise
WhatsApp Business
Co-Pilot+ · Meta feesThe global default. Noli handles template approval, opt-in capture and conversation-window logic - on your own WhatsApp Business number or one from noli.
- Approved template library
- Opt-in capture flow at checkout
- Conversation-window pricing (Meta)
Mobile app (PWA + push)
All plans · push campaigns from Co-PilotBranded Progressive Web App with home-screen install and web push. No App Store review, no native maintenance - same UX, faster ship cycle.
- Web push for points expiring, back-in-stock, tier-up
- Offline-first portal experience
- Add-to-home-screen for repeat customers
Connect once. The agent picks the channel
Noli routes per customer based on opt-in, last-engaged channel and message type - without you maintaining segments.
Connect channels
Email and SMS work from day one. WhatsApp connects through Meta's signup; we set up your Viber bot with you.
Define triggers
Points expiring, tier-up, dormant 30d, abandoned cart, win-back - pick rules, the agent writes the message.
Agent answers everywhere
Each message goes only where the customer has opted in, and the reply comes back to the same agent.
Track per-channel
Per-message revenue, opens, clicks, redemption rate - broken down by channel, side-by-side.
Stop bolting channels onto your loyalty stack
What stores cobble together when their loyalty tool ships email-only.
| Stack | The cost | Noli Better |
|---|---|---|
| Loyalty + Klaviyo | Email-only · loyalty data 1-way | Klaviyo sync on Co-Pilot · 6 channels in one place |
| Loyalty + SMS vendor | A second tool · a second consent list | SMS, Viber and WhatsApp with the same customer record |
| Separate chatbot | Doesn't know points, tiers or orders | The same agent that runs your loyalty program |
| Native mobile app | A costly build · App Store reviews · upkeep | An installable portal with push, on every plan |
Channels are the delivery layer. Pair with the brain
The agent decides what to send. Loyalty defines what's worth sending. Redemption closes the loop.
Stop being stuck in the inbox
Six channels, one agent, one memory of every customer.