One AI agent that knows every customer
Their points, their orders and the channel they answer on. Noli runs your loyalty program, answers and sells on your site, by email and on WhatsApp - and does only what you allow.
The whole loyalty program for €49/mo. No order limit.
One agent. One memory. Every channel
What a customer said on WhatsApp, what they bought last month and how many points they have - the agent knows all of it, wherever they write next. Not a chatbot, a flow builder and a loyalty app glued together.
Loyalty is its memory. WhatsApp is its voice
Start with the whole loyalty program. Switch on more of the agent when your store needs it.
Loyalty
Points, VIP tiers, rewards, referrals and checkout blocks - and every order a customer ever placed. This is what the agent knows about each customer.
Co-Pilot
WhatsApp, proactive messages for win-back and expiring points, AI campaigns and automations, and the Merchant Copilot. It drafts; you approve.
Support
Your whole team in one inbox with the agent: unlimited seats, saved replies, order actions from the chat, translation and an email channel.
Viber
Your own Viber bot. The agent answers, sends rewards and runs campaigns where much of Central and Eastern Europe already chats.
SocialSoon
Messages from Instagram and Facebook in the same inbox, and replies to comments under your posts.
Credits
You pay for work, not seats: an AI conversation is 1 credit, a WhatsApp message 0.2, an AI-drafted campaign 5. Every plan includes credits each month.
It acts only where you let it
Three controls decide what noli may do in your store. They are enforced on our servers, not in a prompt.
Approval mode
Campaigns, rewards, tiers and automations start as drafts. Nothing goes out until you approve it.
A control group
Each automation can hold back up to half of its audience at random. You see orders per customer for both groups, so you know what noli added and what would have happened anyway.
Limits on orders
Changing an address or cancelling an unshipped order is off until you turn it on. The customer confirms with a one-time code, you approve each action at first, and discounts never go past your margin rules.
Everything it knows, it puts to work
The same agent answers a question, finds the product, spends the points and comes back when a customer goes quiet. Here is what that looks like in your store.
Answers, recommends, rewards
On your site, by email, on WhatsApp and Viber it answers questions, finds the right product and spends points in the same conversation. Any chat can go to your team in one click.
VIP tiers & points that retain
Full tier engine and your own portal domain from €49/mo, with no order limit and €0 overages. Smile puts VIP tiers behind a $199/mo Growth plan, then bills $20 per extra 100 orders.
Points to discount, in the cart
The customer picks how many points to use; noli creates a single-use code and applies it. You set the minimum, the maximum and the share of the cart.
Works with your store
A native Shopify app, WooCommerce, and an order API for any other store. Klaviyo and Shopify Flow on Co-Pilot.
AI campaigns in draft mode
It drafts segmented win-backs, launches and birthday rewards. You approve. It sends.
Proof, not promises
Each automation can hold back a random group of customers who get nothing. Noli compares orders per customer between the two, so the lift you see is the lift it made.
Auto-segments & lifecycle triggers
RFM, churn-risk and VIP segments stay up to date, so rewards, win-backs and tier-ups go to the right people on their own.
Bring your members over
Export members and their points from Smile.io, Yotpo, LoyaltyLion or Growave and import the file. Everyone keeps their balance.
Flat pricing. €0 overages
No order-volume surprises. No bundle traps. The price you sign is the price you pay at scale.
GDPR by default
Explicit opt-in, the consent text saved with every customer, a DPA, and data export and deletion. Noli is an EU-registered company, built for European retail.
It talks to your customers. Then it reports to you
Most loyalty tools give you a dashboard and leave the rest to you. The same agent, as your Merchant Copilot, reads your program, tells you what to fix, drafts it, and launches it when you approve.
- Answers, not charts
"Is my program profitable?" gets a number, a cause and a fix - not four filters and a CSV.
- 40 actions on your real program
Health checks, P&L, industry benchmarks, rewards, tiers, automations, campaigns, reports.
- It messages you first
Weekly brief, anomaly alerts and a monthly P&L land in your inbox without being asked.
- In your admin, or inside Claude
A full MCP server ships with noli - manage your loyalty program from the assistant you already use.
Every metric that matters. Nothing that doesn't
Chat-attributed revenue, points balances, top rewards, and live transactions - all on one screen.
Connect. Teach. Decide what it may do
No developer required. A setup guide walks you through every step, and your 14-day trial starts when your program goes live.
Connect your store
Shopify, WooCommerce or your own store - and import members and balances from a Smile or Yotpo export.
Teach the agent
It reads your catalogue, FAQs and policies. You set the tone and what it must never say.
Set tiers & rewards
VIP tiers, points rules, referrals and how points turn into a discount.
Choose its limits
Pick the channels, what needs your approval and which order actions it may take.
Your next regular customer is one message away
The whole loyalty program for €49 a month, with no order limit. Add the agent's other skills when you need them.